Social Games Responsible Gaming

Responsible Gaming Tools

Your safety and responsible gaming are our top priorities. We offer a comprehensive set of tools designed to ensure your gaming experience remains enjoyable and under control. To explore these options, simply navigate to the "Player Limits" section in the menu.

Purchase Limits

Planning ahead and setting boundaries is key to responsible gaming. Our purchase limit tool allows you to set financial boundaries for your account. You can customize these limits for 1 day, 7 days, or 30 days, helping you manage your spending and keep it within your comfort zone.

Reality Check

It's easy to lose track of time when you're immersed in the excitement of gaming. Our Reality Check feature helps you stay aware of your playtime by scheduling reminders. You can set these alerts to appear every 1, 2, or 3 hours, giving you a moment to pause, reflect, and make informed decisions about your continued play.

Time-Out Period

• Sometimes, taking a break is the best way to maintain a healthy balance. Our Time-Out Period tool allows you to temporarily suspend your account. Choose to take a break for 1 day, 7 days, or 30 days, ensuring you have the space you need to recharge and return to gaming with a fresh perspective.
• Again, we are committed to promoting responsible and safe play. If you have any questions or need further assistance, there is a dedicated support team always here to help. Reach out anytime to ensure your gaming experience remains positive and enjoyable.
• By utilizing these responsible gaming tools, you can confidently enjoy all the excitement that the Web Sites/Applications have to offer while staying in control and prioritizing your well-being.

The large majority of online gamers know their limits, stick to them, and have a fun experience; unfortunately, a minority of them may lose track of time and money spent while gaming. We have a commitment to protect this vulnerable minority and takes its responsibility to address problem gaming seriously. Underage gaming is also strictly prohibited at our services and on all Web Sites/Applications. Our values call for putting the customer first, which is reflected within our socially responsible policy towards social gaming. We have measures in place to ensure that gaming remains a fun, safe leisure pursuit for our customers. This includes self-exclusion programs, and training customer service staff to recognize the signs of problem social gaming and addiction. For a continued fun and safe experience using our Web Sites/Applications, these steps are recommended:

• Do not hesitate to take a break.
• Do not chase losses or prioritize social gaming over your daily life.
• Only play when you're in a good mood and feeling clear headed.
• Do not play games if you are under the influence of alcohol, or any other substance.
• Please remember, a customer support team remains available to assist so do not hesitate to contact us via email at [email protected].

Self-Exclusion and Taking a Break

• It's important to us that you have fun playing online. If you would like to take a temporary or permanent break from gaming, you can choose to self-exclude yourself from accessing the Web Sites/Applications. We fully support decisions to self-exclude and have systems in place to ensure this is possible.
• If you wish to pre-emptively self-exclude yourself from accessing the Web Sites/Applications, you may email a request to [email protected]. The subject should state "SELF-EXCLUDE FROM HIMALAYAN CASINO" and the email should include the following minimal information to allow identification of your account:
• Your full name; and, if available
• User ID and/or email address associated with your Web Sites/Applications user account.
• Your account will be promptly disabled by our customer support team upon receipt of the email. Furthermore, within receipt of your self-exclusion request, a member of our customer service team will reach out to you via email to obtain further information to execute a more formal exclusion period based on your needs.
• To self-exclude yourself from the Web Sites/Applications for a Definite Period, you may tell the customer service representative that you wish to self-exclude yourself for a set amount of time. This can be a specific number of days, weeks or months. Once the period of time has been determined, the exclusion period cannot be reversed until the period expires.
• To self-exclude yourself for an Indefinite Period, you may tell the customer service representative that you wish to self-exclude yourself for an indefinite amount of time. A request to lift an Indefinite Period of self-exclusion will be granted three (3) months after we receive such a request.
• The self-exclusion will begin once the customer service representative obtains all the necessary information relating to your specific needs. In the event you can still access the Web Sites/Applications after receiving the confirmation, it is your responsibility to contact us and inform us that your account is still active. If you fail to respond to the customer service representative, your account will be suspended for an indefinite period.
• During the self-exclusion period, your user account will be temporarily deactivated and you will not have any access to the Web Sites/Applications. Additionally, during a self-exclusion period, you will no longer receive any marketing materials from us. Further, we recommend that you seek self-exclusion from any and all other computer game platforms you have active accounts with as a precautionary measure.
• We encourage you to please uninstall the Web Sites/Applications to avoid receiving any push notifications. As we are unable to uninstall the Web Sites/Applications for you, the responsibility falls to you. If you need any direction or assistance in how to uninstall the application, please let us know.
• We reserve the right to exclude you from the Web Sites/Applications for either a Definite or Indefinite Period in our sole discretion if there are reasons that indicate that you may have a gaming problem.
• In the event you wish to close your user account due to a gaming problem, simply contact us at [email protected] and we will process this request as soon as reasonably practicable.
• Please note that any Self-Exclusion Period or limits set only apply to the account associated with the User ID, email address, and other information provided by you to our customer service team. If you possess more than one user account with Web Sites/Applications (see Terms of Use for rules on accounts), the restrictions will not apply to any additional user accounts. Separate requests will need to be submitted for additional user accounts. Further, while we have measures in place to prevent fraud, we will not be liable to any customer who attempts to engage in fraud to open, or otherwise fraudulently opens, one or more new user accounts by registering and/or logging on to the Web Sites/Applications using different methods including, but not limited to, using different email addresses, using false names, or playing as a guest.
• See our Terms of Use for more information on limitations on liabilities.

We invite you to ask yourselves the below questions; the more you answer 'yes', the more likely you may be developing a problem gaming issue and should consider self-excluding yourself from the Web Sites/Applications: If you feel you have a gaming problem then we strongly advise you to seek help immediately. Admitting you have a problem is not a sign of weakness - it is the first step to reclaiming your life.

• Do you prefer to stay away from work or family due to gaming?
• Have you had repeated failed attempts to stop or control gaming?
• Have you ever borrowed money to play games or pay gaming debts?
• Do you play games to escape worry or trouble?
• Do you at times neglect caring for yourself or family in order to play games?
• Have you ever lied about the amount of time and money spent on gaming?
• Have you ever sold or pawned personal possessions to get money to play games?
• Have you ever had feelings of hopelessness or depression as a result of gaming?

Independent Help Organizations

• Our customer support team remains available to point you in the right direction, but in order to assist you with any potential predicament relating to problem gaming, we collated a number of contact information to organizations that can aid. Gaming Therapy is a global service offering free practical advice and emotional support to anyone affected by problem gaming: Gaming Therapy's free app also provides tools and information to help you overcome problem gaming, including live chat and more - available for iPhone and Android.
• Do some research. Learn more about the disorder by reading up on the following materials. Please see the following links for more information:
• Smart Social Gamers
• Gaming Addicts Anonymous
• Addiction Center
• Game Quitters
• National Council on Problem Gambling
• OLGA
• Responsible Gambling Council